For Further Terms and Conditions please feel free to contact us. Full contact details can be found here.
Terms and Conditions of Sale
Terms and conditions of sale
Returns Policy and Procedure
Faulty or Damaged Goods
Terms and conditions of sale:
To reduce fraudulent use of customer credit cards, all orders are accepted at our discretion and are subject to various security checks. In most cases, we will ship to any convenient address but we do reserve the right to decline your order if we believe this represents a security risk. On high value orders, we may also try to contact you if you fail to include a landline number.
We are not obliged to supply the goods until we have confirmed shipment of your order and all products are supplied subject to availability. In the event that we are unable to supply any item ordered, we will inform you as soon as possible.
All images of product on this site are for guidance only. All prices are in pounds sterling and include VAT at 20%. E & OE.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not e-mail you in the future unless you have given us your consent.
We will give you the chance to refuse any marketing email from us or from another trader in the future.
The type of information we will collect about you includes:
- your name
- phone number
- email address
- credit/debit card details
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you've received goods and have simply changed your mind about purchasing them, you may return the goods to us for a full refund, exchange or credit note, subject to the following conditions:
If returned goods are refused by Playfair Golf Ltd because the above criteria is not met, you will be asked to pay for return carriage back to you.
- The goods are returned in a brand new, unused condition.
- You inform us via email (address below) of your wish to cancel within 14 working days, starting the day after delivery.
- The ordered goods are not made or modified to your specification or clearly personalised.
- You arrange for safe return delivery at your cost. You will be given the address after you contact us, see below.
- Goods must be returned within 14 days. You are responsible for returning the goods with original packaging.
Faulty or Damaged Goods:
Should you experience a problem with any of your goods; repair, exchange or refund will be offered if the goods do not comply with the Sale of Goods Act 1995 (UK). We reserve the right to establish proof of purchase and to send any returned product (at our cost) to the manufacturer for testing before proceeding with any refund, repair or exchange.Special Offers:
Some of the offers and prices found on this website are 'web exclusive' offers, and may not necessarily be available in our store.